ITIL® Service Design Course

Register NowSD Image

  • ITIL Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work. The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.

    What is included:

    • 3 days instructor led classroom training
    • Course material
    • Sample exams (2)
    • Certification exam (on 3rd day)

  • Course Outline

    • Introduction to Service Design
    • Service Design principles
    • Service Design processes:
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
    • Design Coordination
    • Service Design technology-related activities
    • Organising for Service Design
    • Technology considerations
    • Implementing and improving Service Design
    • Challenges, critical success factors and risks
    • Preparing for the exam

  • Pre-Requisites

    • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
    • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
    • 2 years IT experience is desirable
    • 21 hours of self-study using the Service Design core volume is recommended

    • Exam duration: 90 minutes
    • Exam format: closed book, multiple choice
    • Exam pass mark: 70% (28/40 marks across 8 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us 
    • Exam value: 3 ITIL credits

  • TheITIL Service Design course is designed for the ITIL Intermediate Qualification: includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.

Upcoming courses

Course Name
Date & Time
Price
Location
Book Online

04/12/2017 - 06/12/2017 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

01/01/2018 - 03/01/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

05/02/2018 - 07/02/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

05/03/2018 - 07/03/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

02/04/2018 - 04/04/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

07/05/2018 - 09/05/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

04/06/2018 - 06/06/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

02/07/2018 - 04/07/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

06/08/2018 - 08/08/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia

03/09/2018 - 05/09/2018 & 8:45 am - 5:00 pm
$2,499.00
Melbourne, Melbourne, VIC 3000 Australia